Warranty (OLD)

CONSUMER WARRANTY

TRX® Additional Warranty for SUSPENSION TRAINING® Intended Solely for Personal, Family, or Household Purposes. This Additional Warranty is offered directly by Fitness Anywhere LLC (“TRX”) or any of its subsidiaries.

WHAT DOES THIS ADDITIONAL WARRANTY COVER?

This additional warranty covers, in addition to other statutory warranties, defects in manufacture and materials in your new and genuine TRX® Suspension Trainer™ exercise products purchased through TRX or an authorized re-seller or purchased online from TRX or any of its subsidiaries. This additional warranty applies to products intended solely for personal, family, or household purposes.

WHO DOES THE ADDITIONAL WARRANTY COVER & HOW LONG DOES THE COVERAGE LAST?

This additional warranty covers the initial purchaser and user only and lasts for a duration of one year or less (“Warranty Period”) beginning from the purchase date considered as the date the purchase is completed and delivered to the initial purchaser and user.

WHAT WILL TRX DO UNDER THE ADDITIONAL WARRANTY?

Subject to the limitations described below, TRX will repair or replace any defective TRX® Suspension Trainer™ covered by this additional warranty or refund the purchase price to the original purchaser at its discretion.

WHAT DOES THIS ADDITIONAL WARRANTY EXCLUDE?

The terms of this additional warranty provide an additional remedy available to you in addition to any other warranty offered by statutes or common law in the jurisdiction where you reside and use the product. TRX will honor any other warranty to the extent it must under the law. This additional warranty is limited as follows:

  1. This additional warranty only applies to authentic TRX® Suspension Trainer™ exercise products as sold by TRX or its official resellers.

  2. Consequential and incidental damages are not recoverable under this additional warranty. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

  3. This additional warranty does not cover any problems which result from accident, neglect, modification, abuse or misuse of the TRX product such as in ways described in the set up and use instructions (including, for example, "sawing" on the TRX, use of inadequate anchoring, any use as a rope, for example to tow), exposure to variations in ambient environmental conditions (including, for example, changes in heat, humidity, or moisture, including water saturation), impact damage, normal wear and tear, indentations, scratches or surface damage (including abrasions caused by failure to use, protect or maintain the product properly), product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight, and damage caused to products during shipping.

  4. The duration of ALL OTHER STATUTORY OR COMMON LAW WARRANTIES IN YOUR JURISDICTION, INCLUDING ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ALLEGED TO ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE ARE NOT RESTRICTED TO THE DURATION OF THIS ADDITIONAL WARRANTY.

HOW DO YOU GET THIS ADDITIONAL WARRANTY?

To receive a hard copy of this additional warranty, or to request any associated warranty service, you must first register your product within 30 days of purchasing it or provide us proof of your purchase if within a year. The hard copy of this additional warranty is identical to this current warranty description. For a request for replacement and not simply repair (which remains at the sole discretion of TRX), you must PROVIDE WRITTEN NOTICE OF YOUR CLAIM WITHIN THIRTY DAYS OF WHEN YOU FIRST DISCOVERED THE DEFECT.  This request for a hard copy or a claim under this additional warranty must be made by mail to TRX Customer Service, 1990 N California Blvd, Suite 20 PMB 1058, Walnut Creek, CA 94596. By email to: customerservice@trxtraining.com. By phone to: TRX Customer Service at 888.878.5348 (US) or 415.655.4740 (international). For any replacement in a foreign jurisdiction, please contact any of the above so TRX may provide you with local contact agents.

Once your product has been authenticated by a Customer Service Representative, you will be issued an RA # and instructions for returning the product to the United States or locally. Customers are responsible for the cost of shipping items to back the location identified by TRX. In the case you have tracking information, please contact your TRX contact to provide this information. After the product is received at TRX, a TRX product expert will inspect it and contact you within 3 business days to give you the results of our inspection. If TRX believes your product is in fact not covered under this additional warranty for one of the reasons articulated above, it will be sent back to you. TRX will pay the return shipping costs for all products that are covered under this limited warranty.

HOW DOES STATE LAW OR THE LAW IN OTHER JURISDICTIONS APPLY?

This additional warranty gives you specific additional legal rights in addition to any other rights given to you via other warranties, other state rights or rights granted to you in other jurisdictions. In the event you desire to make a claim under these other rights, please contact TRX at the above address and provide notice of the additional right asserted.

COMMERCIAL WARRANTY

TRX© Limited Warranty for C-Series and F-Series Suspension Trainer Devices Intended for Commercial Use

WHAT DOES THIS LIMITED WARRANTY COVER?

This limited warranty covers defects in manufacture and materials in your new and genuine TRX® Suspension Trainer™ exercise products purchased through Fitness Anywhere LLC (“TRX”) or an authorized re-seller. This limited warranty applies to products not intended solely for personal, family, or household purposes.

WHO DOES THE LIMITED WARRANTY COVER & HOW LONG DOES THE COVERAGE LAST?

This limited warranty covers the original purchaser only and lasts for one year (“Warranty Period”), beginning from the purchase date. It does not cover injuries or damages to third parties using the products.

WHAT WILL TRX DO?

At its discretion, TRX will repair or replace any defective TRX® Suspension Trainer™ covered by this limited warranty, or refund the purchase price to the original purchaser.

WHAT DOES THIS LIMITED WARRANTY NOT COVER?

The terms of this limited warranty provide the exclusive and sole remedy available to you. This limited warranty is limited as follows:

  1. This limited warranty only applies to C-series and F-series authentic TRX® Suspension Trainer™ exercise products.
  2. Consequential and incidental damages are not recoverable under this limited warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
  3. This limited warranty does not cover any problems which result from accident, neglect, modification, abuse or misuse of the product such as in ways described in the set up and use instructions (including, for example, "sawing" on the TRX, use of inadequate anchoring, or any use as a rope, for example to tow), exposure to variations in ambient environmental conditions (including, for example, changes in heat, humidity, or moisture, including water saturation), impact damage, normal wear and tear, indentations, scratches or surface damage (including abrasions caused by failure to use, protect or maintain the product properly), product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight, and damage caused to products during shipping.
  4. This limited warranty supersedes any other representations and TRX specifically DISCLAIMS ALL OTHER WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ALLEGED TO ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. In no event shall any implied warranty imposed by operation of law exceed the shortest applicable Warranty Period under this limited warranty or otherwise imposed by operation of law. Some states do not allow the exclusion or limitation of implied warranties, so this limitation or exclusion may not apply to you.

HOW DO YOU GET SERVICE?

To receive a copy of this limited warranty, or to request any warranty service, please register your purchase and product within 30 days of purchasing it or provide us proof of your purchase. For a replacement, PROVIDE WRITTEN NOTICE OF YOUR CLAIM WITHIN THIRTY DAYS OF WHEN YOU DISCOVERED THE DEFECT to:

TRX Customer Service
Fitness Anywhere LLC / TRX
1990 N California Blvd, Suite 20 PMB 1058
Walnut Creek, CA 94596

Please do not send returns to the above address. For questions regarding the warranty and instructions for product replacement, please call TRX Customer Service at 888.878.5348 (US) or 415.655.4740 (international).

Once your product has been authenticated by a Customer Service Representative, you will be issued an RA # and instructions for returning the product. Customers are responsible for the cost of shipping items to TRX. After the product is received, a TRX product expert will inspect it and contact you within 3 business days to give you the results of the inspection. If your product is not covered under this limited warranty, it will be sent back to you. TRX will pay the return shipping costs for all products that are covered under this limited warranty. Any products sent to TRX without an RA # will be refused and returned to sender.

HOW DOES STATE LAW APPLY?

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.


TRX Functional Training Tools Warranty

TRX© Limited Warranty for select Functional Training Tools is fit for normal use and their intended purposes. 

WHAT DOES THIS LIMITED WARRANTY COVER?

This limited warranty covers defects in manufacture and materials in your new and genuine TRX functional training or exercise products through Fitness Anywhere LLC ("TRX") or an authorized re-seller. 

Click here for additional details.